Passenger tells rail firm to shove refund refusal

A train passenger has wasted no time telling one company exactly what he thinks of its decision to refuse him a refund.

The unnamed traveller wrote to Greater Anglia to apply for a refund after a train he wanted to use was cancelled, but the firm responded to inform him it could not deal with such a request as he had waited more than 28 days since the journey in question.

Its customer relations team may not have been expecting what happened next, as the passenger once again wrote to the transport operator and enclosed its own letter tightly scrolled.

He explained in his prose that he had done so in order to make it easier for the company to "stick it up your a***", which is a truly unique way to make such a point.

It is not yet known whether the company decided to take him up on the offer.